AIA Continuing Education (CE) Providers submit more than 28,000 learning programs for review and deliver more than 1.3 millions hours of education every year. As the Manager, CES Provider Support and Course Reviews, you will work with AIA’s 3,000+ continuing education providers to shape AIA’s continuing education program. You will review course submissions to determine eligibility for AIA continuing education credit, support member and provider audits, and provide project support of the team. This position reports to the Director, Continuing Education Services.
Overall duties and responsibilities include, but are not limited to, supporting the PD&R continuing education services and completing assigned projects and other duties as outlined below.
Continuing Education Systems
Review AIA submitted CE programs to determine compliance with AIA CE standards and eligibility for AIA CE credit
Communicate with AIA members, CE providers, and other stakeholders about AIA CES policies, procedures, and programs
Serve as a point of contact for inquiries regarding AIA CE guidelines and policies.
Provide customer support for CES products and services, including, but not limited to, AIA Transcripts, CE Dashboard, and AIA CE Provider subscriptions.
Track, evaluate, and communicate progress for AIA CE Provider onboarding and training for new and current providers.
Assist with CE provider and member CE audits
Manager other special projects as assigned
All members of the P&DR and Knowledge and Practice Teams
AIA departments and AIA Components
AIA CES Provider Network
Understanding of basic architecture topics and subjects
Strong attention to detail and ability to manage tasks proficiently
Success in prioritizing duties, tracking projects, and maintaining schedules.
Strong customer service orientation and oral/written communication skills.
Ability to work independently with minimal supervision.
BA or BS degree in architecture (or related field such as civil or structural engineering) or equivalent experience working in an architecture firm. Masters degree in architecture preferred. Association experience as staff or volunteer preferred.
This position is eligible for full-time remote work. Remote employees may reside in DC, Florida, Maryland, Georgia, Virginia, Tennessee, Michigan, New York, Delaware, or North Carolina only.