Seiler Instrument is seeking a dynamic individual to fill a Customer Service position in our Design Solutions segment. We strive to provide outstanding customer service by providing top benefits and a professional yet fun working environment. The information below outlines the requirements and responsibilities of this position.
Check new orders as they arrive from sales reps and verify accuracy.
Perform order processing for all Seiler Design Solution sales staff. Prioritize sales orders, create purchase orders, submit to vendor, and follow-through to completion.
Monitor our client’s initial technical issues as they appear via email or phone. Log all calls into our support database, locate appropriate resource, track resolutions, and create network licenses as needed.
Maintain contact with any customer who has purchased training or services, ensuring that they are satisfied.
Undertake daily administrative tasks to ensure the functionality and coordination of marketing activities, including verifying customer contact details and clarifying their details via phone or email.
Assist the Marketing Coordinator on promotion of upcoming events, which will involve some direct customer communication via scripted phone calls and email.
Two years of experience in an administrative role, or equivalent education.
Excellent written and verbal communication via phone and email.
Ability to multi-task and set priorities.
Experience working in a sales environment is a plus.
About Seiler Instrument & Mfg. Co., Inc.
Seiler Instrument is a manufacturer specializing in fire-control equipment and a distributor of the finest geospatial instruments and software, microscopes, and Zeiss planetaria. Our firm consists of several divisions including Manufacturing, Geospatial, Medical, and Planetarium. Seiler is an ISO 9001:2008 Registered Firm for all divisions except Geospatial & Design Solutions. Our Manufacturing Division manufactures optical instruments and components primarily for the U.S. Military. Seiler is the OEM for optical fire-control used on all U.S. Howitzer and Mortar systems. We are responsible for machining, assembly, and testing all optical fire-control system components. Seiler also specializes in refurbishing Howitzer optical fire-control equipment. Our Geospatial Division provides services to various industries: Survey, Architecture, Engineering, Design Build Construction, and Mapping GIS/GPS. We specialize in product sales, training, implementation, support, and rentals. We are the largest distributor in the United States for Trimble Navigation Ltd/Trimble® Mapping. We also have our Design Solution business division, which is an Autodesk® Gold Partner Reseller. Our Medical Division... provides high quality optics and service to the medical and dental industry. Seiler offers a full line of medical microscope products including: Colposcopes, ENT, Audiology, Compound and Laboratory Microscopes, Multidisciplinary Surgery Microscopes and Surgical Loupes. We also offer a full line of Dental Microscopy products including Microscopes, Loupes, Loupe Lights, and Stools. Our Planetarium Division is the sole distributor of Zeiss Planetaria in the U.S. and Canada. Over 500 Zeiss Planetariums around the world testify to the success of Zeiss in providing the most realistic night sky possible and for surpassing simulation, educational and entertainment needs. We can assist with planning a new facility, replacing an old projector, or updating existing Zeiss equipment.