Executive Vice President for Operations
The New York City Housing Authority (NYCHA) is the nation’s largest public housing authority, with an operating budget of $3.3 billion and over 11,000 employees who manage and maintain 328 developments that house over 420,000 residents. NYCHA also operates the country’s largest Section 8 program, which provides rental assistance to over 200,000 additional families.
The New York City Housing Authority is seeking a versatile leader to serve as its next Executive Vice President for Operations (EVP). Reporting directly to NYCHA’s General Manager and a member of the agency’s senior management team, the EVP will be responsible for leading and directing the activities of NYCHA’s Operations Division. The EVP will be instrumental in planning for and implementing NextGeneration NYCHA, the agency’s 10-year strategic plan to develop safe, clean, and connected communities for its residents. The successful candidate will have broad latitude for independent judgment, action, and decision making.
The responsibilities of the Executive Vice President for Operations include, but are not limited to:
• Direct and guide the activities of the Operations Division, comprised of approximately 8,700 staff across the following teams: Property Management, Support Services and the Next Generation Operations Department;
• Set policies to guide the implementation of operational initiatives and formulation of procedures and work processes;
• Lead integrated planning and coordination between NYCHA’s various divisions;
• Oversee a large portfolio of diverse properties ranging in size from brownstones to several thousand unit campuses;
• Continue to develop an operations strategy that reflects NYCHA’s core business as a residential landlord
• Drive the strategy’s implementation to result in increased resident satisfaction, increased staff productivity and effectiveness, and improved results on key performance indicators and;
• Lead the transition of the Authority from a centralized to a localized property management model (known as NextGeneration Operations)
• Ensure quality maintenance and repairs processes over all basic maintenance and skilled trades work;
• Incorporate sustainable practices in healthy indoor environments, energy, water, and waste management throughout NYCHA;
• Work closely with colleagues to streamline work, complete cross-departmental projects, and accomplish goals set in NextGeneration NYCHA, such as transitioning to a management organization that leverages technology, operating on a staggered work schedule, and prioritizing sustainability;
• Make sound recommendations regarding staff development and training:
• Operate and manage to a budget in constrained financial circumstances.
• Strong Leader and Capacity Builder: a proven leader with the ability to lead a diverse and dynamic set of team members on an individual and corporate level. This includes the ability to cultivate innovation and ownership while enforcing accountability and maintaining high expectations of staff and contractors, and to make decisions in a face-paced, public environment;
• Solutions-Driven Entrepreneur: a creative thinker, especially with experience in planning and implementing projects to improve and innovate property management practices;
• Data-driven Manager: mastery of using data and metrics to drive decisions and measure performance;
• Exemplary Communicator: ability to communicate clearly, both verbally and in writing, to a wide variety of stakeholders. Capable of translating complex and potentially confusing information for the layperson.
• Baccalaureate degree from an accredited college required, with a professional degree in business, real estate, operations, or a related field strongly desired;
• A minimum of ten years of satisfactory professional experience in property management, business operations, housing finance and development, or a related field;
• Experience in residential property management and an understanding of the intersection between building operations and capital needs in asset management;
• Management of represented workforces; and
• Knowledge of U. S. Department of Housing and Urban Development, State of New York and City of New York regulations is a plus, but not required.
Interested candidates may submit cover letter and resume to www.nyc.gov/careers/search. Search for JOB ID# 277979
We thank all applicants for their interest in the New York City Housing Authority (NYCHA) but only those selected for an interview will be contacted.
The New York City Housing Authority is an equal opportunity employer